Online De-Escalation Training Course

Introducing A New Training Course!

Working with the public in the service industry is hard. This experience was severely heightened as we all navigated the pandemic while serving the public. Many service workers left the industry. Those who remain are saddled with the reality that de-escalation has become a part of their daily responsibilities. However, without the right tools and resources cafe workers are ill equipped to deal with this stressful and often dangerous reality. 

There is only so much that business owners can do about the challenges that their teams are facing, but there is one thing they absolutely can do, and that is provide training and education. Coffee shop owners must adapt to this new normal and add de-escalation training into their onboarding and ongoing training.  

This online training course walks you through:

• Self awareness and personal wellness.

• The effects of stress on us mentally, emotional and physically.

• Communication skills and adapting to others.

• De-escalation basics and tactics.

• Assessing escalated situations.

• A framework for the most challenging situations.

• How to support as a bystander.

• Working through common scenarios.

• Learning from conflict.

After this course, you’ll be empowered to:

• Self asses and practice wellness in the workplace.

• Adapt your communication.

• Feel more confident in challenging situations.

• Minimize and prevent extreme escalation.

• Keep yourself, coworkers, and guests safe.

• Even implementing these valuable skills outside of work as well!